Our Commitment: We strive to provide the best services and ensure customer satisfaction. This refund policy outlines the terms and conditions for refunds across all our services.
1. General Refund Policy
At Mehaboob Software Solutions, we offer fair and transparent refund policies. Refunds are processed based on the type of service, timing of the request, and specific circumstances outlined below.
2. Website Development Services
2.1 Full Refund (100%)
Full refund is available if:
- Request is made within 7 days of project commencement
- No significant work has been completed (less than 20% of total scope)
- We are unable to start the project due to our limitations
2.2 Partial Refund (50-70%)
Partial refund applies if:
- Request is made within 14 days of project commencement
- 20-50% of the project work has been completed
- Client cancels due to genuine reasons beyond our control
2.3 No Refund
No refund is provided if:
- Request is made after 14 days of project commencement
- More than 50% of the project has been completed
- Final deliverables have been provided
- Client has approved the work and received source code
3. Mobile App Development
3.1 Full Refund (100%)
- Within 7 days of project start with minimal work completed
- If we fail to meet technical specifications agreed upon
3.2 Partial Refund (40-60%)
- Within 15 days of project start with partial completion
- App store rejection due to our technical errors
3.3 No Refund
- After app is successfully deployed to app stores
- Client has approved beta versions and final build
4. Digital Marketing Services
4.1 SEO Services
- Full Refund: Within 7 days if no work has started
- Pro-rated Refund: For unused portion of monthly services
- No Refund: After 30 days of active service delivery
4.2 Social Media Marketing
- Full Refund: Before campaign launch (within 5 days)
- Partial Refund: Pro-rated for unused campaign period
- No Refund: After campaign materials are created and published
4.3 Bulk SMS Services
- Full Refund: Before SMS credits are used
- No Refund: Once SMS credits are purchased and allocated
- Technical Issues: Refund for undelivered messages due to our technical errors
5. Training and Internship Programs
5.1 Full Refund (100%)
- Request made 7 days before program start date
- If we cancel the program for any reason
5.2 Partial Refund (70-80%)
- Request made 3-6 days before program start
- Medical emergencies with valid documentation
5.3 No Refund
- Request made less than 3 days before program start
- After attending any training session
- After receiving study materials or access credentials
6. Refund Process
6.1 How to Request a Refund
- Send a written request to support@mehaboobdesigns.com
- Include your invoice number, service details, and reason for refund
- Provide any supporting documentation
- Our team will review within 5-7 business days
6.2 Refund Processing Time
- Approval: 5-7 business days from request receipt
- Processing: 7-10 business days after approval
- Total Time: 12-17 business days maximum
6.3 Refund Method
- Refunds are processed via the original payment method
- Bank transfers may take additional 3-5 business days
- Processing fees (if any) will be deducted from refund amount
7. Non-Refundable Items
The following items are non-refundable under any circumstances:
- Domain registration and hosting fees
- Third-party software licenses and subscriptions
- App store developer accounts and fees
- Stock photos, fonts, and other digital assets
- Payment gateway processing fees
- Government taxes and statutory charges
8. Exceptional Circumstances
We may consider refunds in exceptional cases such as:
- Natural disasters affecting project delivery
- Severe medical emergencies with proper documentation
- Death of the primary client contact
- Business closure with legal proof
9. Dispute Resolution
If you disagree with our refund decision:
- First, escalate to our management team
- Provide additional evidence or documentation
- Request a review within 30 days of initial decision
- Final decision will be communicated within 10 business days
10. Important Notes
- All refund requests must be in writing
- Verbal requests will not be entertained
- Refund policy is subject to change without prior notice
- The policy applicable will be the one in effect at the time of service purchase
- We reserve the right to modify refund terms based on individual case circumstances
11. Contact Information
For refund-related queries, please contact:
Customer Satisfaction Guarantee: While we have a structured refund policy, we always strive to resolve issues amicably and ensure customer satisfaction through alternative solutions when possible.
12. Legal Framework for Refunds
12.1 Consumer Protection Laws
Our refund policy complies with:
- Consumer Protection Act, 2019 - Right to refund for defective services
- Indian Contract Act, 1872 - Refund for breach of contract
- Sale of Goods Act, 1930 - Implied conditions and warranties
- Information Technology Act, 2000 - Digital service refunds
12.2 Statutory Rights
Your statutory rights remain unaffected by this policy:
- Right to seek legal recourse in consumer courts
- Right to approach consumer grievance redressal forums
- Right to file complaints with appropriate authorities
- Right to seek mediation through consumer mediation centers
13. Refund Calculation Methodology
13.1 Pro-rated Refund Formula
Formula: Refund Amount = Total Paid × (Remaining Days ÷ Total Days) - Used Services
Example: For a 30-day service used for 10 days:
Refund = Total Paid × (20 ÷ 30) - Value of Used Services
13.2 Deduction Categories
| Deduction Type |
Percentage |
Conditions |
| Administrative Fees |
5-10% |
Processing and documentation |
| Used Resources |
Actual Cost |
Server, domains, licenses |
| Third-party Services |
100% |
Non-refundable vendor costs |
| Early Termination |
15-25% |
Project disruption costs |
14. Refund Dispute Resolution
14.1 Internal Escalation
Multi-level escalation process:
- Level 1: Customer Support Team (24-48 hours)
- Level 2: Team Leader (48-72 hours)
- Level 3: Operations Manager (72-96 hours)
- Level 4: Management Review (5-7 days)
14.2 External Resolution
If internal resolution fails:
- Consumer Forum: District Consumer Disputes Redressal Forum
- State Commission: State Consumer Disputes Redressal Commission
- National Commission: National Consumer Disputes Redressal Commission
- Alternative Dispute Resolution: Mediation or arbitration
15. Special Refund Programs
15.1 Satisfaction Guarantee
30-Day Satisfaction Guarantee
For select services, we offer a 30-day satisfaction guarantee:
- Full refund if not satisfied within 30 days
- Valid for first-time clients only
- Requires detailed feedback for improvement
- Excludes third-party costs and licenses
15.2 Loyalty Program Benefits
Enhanced Refund Terms for Repeat Clients
Clients with 3+ projects receive:
- Extended refund window (additional 7 days)
- Reduced administrative fees (5% instead of 10%)
- Priority refund processing (24-48 hours)
- Dedicated account manager for disputes
Legal Notice: This refund policy is a legally binding document. All refund requests are subject to verification and approval. Fraudulent refund requests will be prosecuted under applicable laws.